Tens of thousands of AT&T customers have been reporting outages this morning for their home phone, internet and mobile phone services, according to Downdetector
The outages started popping up just before 3:30 a.m. ET, according to a graph shown on the website that tracks outages. As of 11:15 a.m. ET, the number of reports has declined to nearly 59,000 after spiking at more than 74,000 just after 9 a.m. ET. Most users still impacted, 51%, say they are having issues with mobile phone service. More than a third of customers reporting being affected say they have no signal at all, and 8% of users say their mobile internet is down.
“Should get a stimulus check for this,” one man wrote on the website.
American telecommunications company, AT&T logo seen in San Francisco. (Alex Tai/SOPA Images/LightRocket via Getty Images / Getty Images)
“I lost my cell service at 5:56 a.m. est! I was in the middle of working when I lost it,” another commented.
“Some of our customers are experiencing wireless service interruptions this morning. Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers,” AT&T said in a statement to Fox Business. No cause for the outage was given. Most reported locations of customers impacted are in the south and southeast U.S.
Downdetector also showed a spike in reported T-Mobile outages around 4 a.m. ET. A T-Mobile spokesperson told Fox Business they did not experience an outage and that their network is operating normally.
“Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks,” the T-Mobile statement reads.
Most people affected by the outage are reporting problems with their mobile phone service. (Jaap Arriens/NurPhoto via Getty Images / Getty Images)
A Verizon spokesperson says customers are experiencing issues when trying to contact someone with AT&T service. (REUTERS/Mike Blake/File Photo / Reuters Photos)
“Verizon’s network is operating normally,” a statement from Verizon to Fox Business said. “Some customers experienced issues this morning when calling or texting with customers served by another carrier. We are continuing to monitor the situation.”
“UPDATE: Texts to 911 from affected AT&T users are now being received. If you have an emergency, and cannot dial out, send a text message to 911,” Flagler County Sheriff’s Office in Florida posted in a subsequent post to X, after alerting people nearly an hour and a half prior about the outage.
